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Service Cloud

Empowering businesses with tailored Salesforce solutions that streamline operations, optimize workflows, and drive measurable success. 

Case Management

Simplify every customer interaction with Salesforce Case Management, expertly configured by AiSynapTech. Our Salesforce solutions organize cases across all touchpoints, ensuring faster resolution, higher satisfaction, and smarter service workflows.

Omni-Channel Routing

Ensure every customer inquiry reaches the right agent instantly with Omni-Channel Routing. AiSynapTech’s Salesforce software implementation enables intelligent systems that balance workloads, improve response times, and maximize agent productivity.

Knowledge Base Setup

AiSynapTech builds robust Knowledge Bases within Salesforce Vlocity and Service Cloud to empower your customers and agents with self-service resources. Our Salesforce solutions improve case deflection, enhance customer satisfaction, and reduce operational costs.

Live Agent & Chat Integration

Enhance customer experiences with Live Agent and Chat Integration powered by AiSynapTech. Our Salesforce software experts create intelligent systems for real-time, personalized conversations, helping businesses resolve issues faster and boost retention.

SLA Management

Deliver on every promise with AiSynapTech’s SLA Management solutions in Salesforce Service Cloud. We configure intelligent systems that track service-level commitments, automate escalations, and ensure compliance across all support interactions.

Field Service Lightning Support

Transform field operations with Field Service Lightning Support from AiSynapTech. Our Salesforce solutions optimize mobile workforce management, increase first-time fix rates, and create connected service experiences that customers trust.

Descriptions

Enhance your customer service operations with AiSynapTech’s Salesforce Service Cloud expertise. We develop tailored case management systems, knowledge bases, omnichannel support frameworks, and automation workflows that drastically improve customer satisfaction and agent productivity. Our Service Cloud solutions empower your teams to handle service requests faster, personalize interactions, and meet SLA targets consistently.

By delivering streamlined support experiences, integrated service analytics, and proactive escalation handling, AiSynapTech helps you build strong, lasting customer relationships. Transform your support operations into a strategic business driver with our customized Salesforce Service Cloud implementations.

Empower your business with smarter automation, data-driven decisions, and seamless customer journeys.

With Salesforce, streamline operations, personalize outreach, and grow faster.

CASE STUDIES

How AiSynapTech Cut Agent Handling Time by 50% with Salesforce Service Cloud Integration 

Discover how AiSynapTech helped an IT service provider cut agent handling time by 50% and...

How AiSynapTech Helped an E-commerce Brand Boost Customer Satisfaction by 33% with Salesforce Service Cloud 

Discover how AiSynapTech deployed Salesforce Service Cloud and chatbot support to help an e-commerce brand...

How AiSynapTech Transformed Patient Services for a Healthcare Provider with Salesforce Service Cloud Customization 

Discover how AiSynapTech improved SLA compliance by 38% and boosted patient satisfaction by 27% through...