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In the fast-paced world of manufacturing, distributors rely heavily on real-time data to make quick decisions. However, many struggled with inefficient systems that hindered access to vital order tracking and support information. AiSynapTech partnered with a key player in the manufacturing sector to overhaul their distribution process, resulting in enhanced order visibility and improved customer service.
Distributors lacked real-time access to order tracking and support information, which led to inefficient processes and increased customer frustration. Customers were unable to track orders in real-time, and support teams were overwhelmed by frequent escalations for issues that could have been resolved with more transparent data.
Real-time order tracking was not available.
Orders were delayed or mismanaged.
Lack of clarity around order status.
Slow updates on order progress.
Increased need for customer support escalations.
Without timely access to critical data, both the distributors and their customers faced setbacks that affected operational efficiency and satisfaction.
AiSynapTech’s Salesforce experts implemented a comprehensive solution designed to give distributors immediate access to up-to-date information. By integrating Salesforce Experience Cloud, the company could offer a fully customized distributor portal that provided real-time order tracking and efficient customer support.
Leveraged Salesforce Experience Cloud for real-time data access.
Built a tailored solution for ease of use and instant access.
Automated order tracking to reduce manual updates.
Integrated support features to streamline customer inquiries.
Ensured that all data points were updated across multiple channels.
AiSynapTech took a hands-on approach to developing a solution that specifically addressed the unique needs of the client’s distribution network. This integration transformed the order management system, allowing for faster and more accurate updates to be pushed in real-time.
AiSynapTech built and deployed a fully integrated Salesforce Experience Cloud solution for the distributor. The solution consisted of an intuitive distributor portal where users could track their orders, submit support tickets, and view real-time updates—all from a single platform. This eliminated the need for customers to call in for updates and reduced the strain on support teams.
Distributors could track orders instantly.
Enabled seamless ticket management for customer service teams.
Orders updated 47% faster.
Empowered distributors with autonomy to manage inquiries.
Unified order tracking with customer support for better data management.
By offering a self-service solution through the Salesforce Experience Cloud, distributors could manage their operations more efficiently, resulting in enhanced customer satisfaction and lower operational costs.
KPI
Before AiSynapTech
After AiSynapTech
Improvement
Order Update Speed
5 days
2.65 days
47% Faster
Support Escalations
15%
10.5%
30% Fewer
Customer Satisfaction
72%
85%
13% Increase
The integration led to remarkable improvements in both operational speed and customer satisfaction, directly contributing to enhanced business performance.
“The Salesforce Experience Cloud solution from AiSynapTech has revolutionized how we manage distributor interactions. The real-time order tracking and integrated support have reduced our response times significantly and helped us deliver a better customer experience.”
– Client, Manufacturing Distributor
Increased need for customer support escalations.
