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In the competitive world of e-commerce, a seamless customer experience is crucial to driving sales and improving retention. One major challenge faced by an online retail client was the consistently high cart abandonment rates due to slow checkout processes. Recognizing the need to streamline their user journey, they turned to AiSynapTech for a solution that would enhance checkout speed and reduce drop-offs.
The e-commerce client was experiencing a significant issue with cart abandonment rates, directly impacting sales. Despite having an attractive product range and a strong online presence, many customers were abandoning their carts at the checkout stage. This was largely due to slow page load times, which frustrated shoppers and led to lost revenue.
Customers left the site before completing purchases.
Page load times were too long, causing user frustration.
High bounce rates at checkout reduced overall conversion rates.
A direct correlation between slow checkouts and lost sales was evident.
The client required an efficient solution to improve conversion rates.
Our AI expertise unlocks endless possibilities with cutting-edge solutions like computer vision, NLP, and predictive analytics. Our AI expertise unlocks endless possibilities with cutting-edge solutions like computer vision, NLP, and predictive analytics.Our AI expertise unlocks endless possibilities with cutting-edge solutions like computer vision, NLP, and predictive analytics.
Fast-loading components were prioritized.
Simplified the checkout process for ease of use.
Leveraged LWC to achieve faster load times.
A tailored solution to fit the client’s specific needs.
Regular meetings ensured the solution aligned with business goals.
The final solution involved the development and deployment of Salesforce LWC components that drastically improved the checkout experience. By integrating optimized code and reducing the overall data load during the checkout phase, the system now processed transactions more efficiently. The 2-second reduction in checkout time resulted in a smoother user experience, leading to a direct increase in completed transactions.
Optimized for speed and performance.
Easily integrated into existing Salesforce ecosystem.
Enhanced performance for quicker page rendering.
A direct effect on higher sales through better user experience.
Ensured the solution met the specific business requirements.
KPI
Before AiSynapTech
After AiSynapTech
Improvement
Completed Transactions (%)
X%
28% Increase
+28%
Checkout Time (seconds)
Y seconds
2 seconds faster
-2 seconds
Cart Abandonment Rate (%)
Z%
Reduced significantly
+X%
User Experience Satisfaction
Low
Improved with faster UI
+Y%
AiSynapTech’s implementation led to a 28% increase in completed transactions and a reduction in checkout time by 2 seconds, ultimately boosting customer satisfaction and revenue.
“Working with AiSynapTech was a game-changer for our checkout process. The LWC components they developed helped us significantly reduce checkout times, which directly impacted our sales. We’re seeing better conversion rates and a more satisfied customer base. Highly recommend their team for anyone looking to optimize their Salesforce portal.”
— E-Commerce Client, CEO
