Menu
In the healthcare industry, managing patient information across various departments is crucial but often complex. A leading healthcare provider faced significant inefficiencies due to fragmented patient data spread across different systems. The challenge was clear: improve patient care and case handling by integrating these disparate data sources.
The healthcare provider’s systems were disjointed, leading to a lack of communication between teams and delays in handling patient cases. With patient data spread across several departments, case resolution took longer, resulting in slower response times and an overall negative impact on patient satisfaction. Pain Points:
Fragmented patient data across multiple departments
Delays in patient case resolution
Inconsistent patient profiles across systems
Poor cross-team communication
Inefficiencies in accessing patient history
AiSynapTech employed Salesforce Customer 360 to create a unified platform for all patient data. By integrating systems across departments, AiSynapTech’s solution enabled real-time access to comprehensive patient profiles, fostering improved communication between teams and faster case handling. Implementation Steps:
Salesforce Customer 360 integration
Centralized patient data across all departments
Automated data syncing for real-time updates
Secure, compliant data sharing across teams
User-friendly interface for staff training
The solution built by AiSynapTech enabled the seamless integration of disparate systems into a unified Salesforce platform. Patient profiles were consolidated, providing medical teams with a 360-degree view of patient information. This real-time access to comprehensive data led to more informed decision-making and faster processing of patient cases. Key Features:
Integrated patient data from various systems
Automated updates for real-time data access
Optimized workflows for faster case resolution
Centralized platform for cross-team collaboration
Enhanced patient care through accurate data
KPI
Before AiSynapTech
After AiSynapTech
Improvement
Case Handling Speed
Slow, inconsistent
37% faster
37% reduction in handling time
Cross-Team Coordination
Poor, siloed communication
Improved, streamlined
Enhanced team collaboration
Patient Data Accuracy
Fragmented, outdated
Centralized, up-to-date
Higher data accuracy
Patient Satisfaction
Delayed response times
Faster, efficient service
Increased satisfaction rates
The integration of Salesforce Customer 360 brought tangible improvements in case handling speed, team coordination, and patient satisfaction.
“Working with AiSynapTech transformed how we handle patient cases. The integration of Salesforce allowed our teams to collaborate better and resolve issues 37% faster. Our patients are now receiving quicker, more accurate care.”
