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In the fast-paced world of manufacturing, operational efficiency is key to staying competitive. For one client, managing orders and inventory across disconnected systems led to frustrating delays and operational silos. Inventory data and order management were isolated from the company’s customer relationship management (CRM) tool, Salesforce. This fragmentation resulted in errors, longer processing times, and inefficiencies. AiSynapTech was enlisted to bridge this gap with an integrated solution.
The company struggled with managing inventory and orders due to disconnected systems, which hindered efficiency and customer satisfaction.
Inventory was managed in an ERP system, while orders were tracked separately.
Lack of real-time visibility into stock levels meant delays in fulfilling orders.
Manual data entry led to errors and duplicated efforts.
Communication gaps between sales, warehouse, and management teams caused slow response times.
Clients experienced longer wait times, which negatively impacted customer retention.
AiSynapTech took a systematic approach to unify the ERP and CRM systems. By integrating Salesforce with the client’s ERP system, we provided real-time stock visibility and streamlined order processing.
Integrated Salesforce with ERP to ensure seamless data flow.
Automated stock updates and order processing directly in Salesforce.
Built real-time dashboards to monitor inventory and order status.
Developed custom workflows to eliminate manual entry.
Enabled cross-department collaboration for faster decision-making.
AiSynapTech implemented a comprehensive Salesforce-ERP integration, allowing for real-time inventory updates and faster order fulfillment.
Integrated ERP with Salesforce CRM to ensure up-to-date inventory data.
Automated order processing from creation to fulfillment.
Created real-time dashboards for tracking stock levels and order progress.
Enhanced system reporting and analytics to make informed decisions.
Streamlined communication between departments for quicker action.
KPI
Before AiSynapTech
After AiSynapTech
Improvement
Order Fulfillment Time
7 days on average
4.2 days on average
40% reduction
Inventory Turnover
3 times per year
4.5 times per year
50% improvement
Manual Data Entry
High, prone to errors
Minimal, automated
80% reduction
Customer Satisfaction
Moderate
High
Significant boost
AiSynapTech’s integration of Salesforce with the ERP system reduced order fulfillment times by 40%, improved inventory turnover by 50%, and significantly boosted customer satisfaction.
“Working with AiSynapTech transformed our operations. The integration between Salesforce and our ERP system not only reduced fulfillment time but also improved our overall inventory management. We’re seeing faster order processing and happier customers. The results speak for themselves!” – Operations Manager, Manufacturing Client
