Menu
In the competitive landscape of higher education, retaining students is a critical challenge. Universities constantly face the hurdle of providing personalized, efficient support to their diverse student body. A prominent university reached out to AiSynapTech to address issues around disjointed student services, which were affecting their student retention and satisfaction rates. With the right Salesforce solution, AiSynapTech streamlined processes and delivered impactful results.
A large university faced difficulties with student retention, which could be traced back to inefficient and disjointed student services. Despite the importance of comprehensive advising, career counseling, and general student support, each department operated in silos, leading to fragmented records, delayed responses, and poor student experiences. These inefficiencies were resulting in slow issue resolution and students feeling unsupported. Key Pain Points:
Disconnected student service systems
Fragmented student advising and career counseling records
Slow issue resolution and response times
Decreased student satisfaction and engagement
Low retention rates
AiSynapTech took a holistic approach to solve the university’s student service problems. Leveraging Salesforce Education Cloud, we unified advising, career counseling, and student services records, creating a streamlined, 360-degree view of each student. This solution empowered staff to access comprehensive student data instantly, leading to faster issue resolution and more personalized student engagement. Key Strategy:
Implemented Salesforce Education Cloud for centralized student data
Integrated advising, career counseling, and student records
Automated workflows for timely communication
Trained staff to use the new system efficiently
Provided continuous support and system optimization
AiSynapTech’s solution utilized the Salesforce Education Cloud to provide a unified platform for managing student data, communication, and services. By integrating advising, career counseling, and student records into a single interface, the university’s departments were able to collaborate effectively. This led to faster responses, more personalized support, and ultimately, higher student retention. Solution Features:
Salesforce Education Cloud deployment for unified student records
Centralized access for student advising and career counseling teams
Automated communication and task assignment for efficiency
Real-time data access for faculty and support staff
Improved student satisfaction through faster issue resolution
KPI
Before AiSynapTech
After AiSynapTech
Improvement
Student Retention Rate
75%
95%
+20%
Issue Resolution Time
10 days
7 days
-30%
Student Satisfaction
Low
High
+40%
AiSynapTech’s solution resulted in significant improvements in both student retention and service efficiency. By providing a centralized platform that eliminated inefficiencies, the university saw faster issue resolution and a more engaged student body.
Note: These improvements reflect direct impacts on student experience and operational workflow.
“AiSynapTech’s implementation of Salesforce Education Cloud revolutionized our student services. We’ve seen a significant improvement in student retention and satisfaction, thanks to streamlined processes and real-time data access. The integration was smooth, and the support from the team was outstanding.”
– University Administrator
