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For many educational institutions, alumni are more than just former students—they are vital community members, donors, and brand ambassadors. Yet, one institution struggled to maintain strong alumni ties due to an outdated and clunky portal. Recognizing the need for change, they partnered with AiSynapTech to modernize their approach and foster a thriving alumni network.
An aging alumni portal was limiting engagement, leading to missed opportunities for community building and fundraising.
The client’s alumni platform was outdated, non-mobile responsive, and difficult to navigate, leading to disengagement and low donation levels. Key Pain Points:
Alumni could not access the portal easily via smartphones or tablets.
Complex navigation discouraged interaction.
Only a small fraction of alumni were active participants.
The portal offered generic content, not tailored updates or communications.
A cumbersome donation process deterred contributions.
AiSynapTech designed a forward-thinking strategy centered on Salesforce Experience Cloud to transform alumni engagement.
Our approach focused on building a responsive, user-centric portal tailored to alumni needs, backed by Salesforce’s powerful Experience Cloud features.
Deep-dive sessions to understand alumni needs and institution goals.
Prioritized seamless mobile access and optimized UI/UX.
Implemented segmentation for targeted content delivery.
Streamlined the donation process to remove friction.
Embedded reporting tools to track alumni behavior and portal performance.
AiSynapTech deployed a mobile-first, fully customized Salesforce Experience Cloud alumni community portal.
The new portal became a one-stop, intuitive hub where alumni could connect, stay updated, and easily contribute to their alma mater’s growth. Key Solution Features:
Full functionality across mobile, tablet, and desktop.
Personalized dashboards based on user profiles.
Secure, one-click donation capabilities.
Forums, event RSVPs, and networking tools.
Targeted emails and notifications based on alumni activity.
KPI
Before AiSynapTech
After AiSynapTech
Improvement
Alumni Engagement Rate
28%
90%
62% Boost
Donation Conversion Rate
12%
47%
35% Increase
Portal Load Time
8 seconds
2.5 seconds
69% Faster
The new alumni portal drove significant engagement and fundraising gains within the first six months.
“AiSynapTech truly understood our vision. Their Salesforce expertise helped us create an alumni community that’s vibrant, intuitive, and impactful. We’ve seen a massive uplift in engagement and donations—all thanks to their incredible work!”
— Director of Alumni Relations, [Institution Name]
